If, by any chance, you are not satisfied with the services of Virology Education, please let us know as soon as possible, so that we can try to find a solution together. You may also submit a formal complaint. The complaint has to be filed in a timely matter. In principle, a complaint is to be submitted within one year after the action that is the subject of the complaint occurred. VE is not held to consider a complaint submitted after this period and will only do so for exceptional cases.
You may submit your complaint via the online form on this page. Please state the subject of your complaint clearly, and to which VE employee(s) it concerns. If your complaint refers to an incident, please describe the incident and mention the date on which the incident took place and the meeting/course name in relation to the incident. Within five working days you will receive a written confirmation with an indication of the period in which you may expect a substantive response. This period can run up to 28 days after receipt of the complaint.
The VE management will present you with a written solution (per e-mail). If necessary, a meeting can be arranged with the management. If no reply is received from you within five working days of the dispatch of the written response, the complaint will be considered settled.
If you do not agree to the solution presented, you may refer your complaint to the ‘Disputes Committee’ (‘Geschillencommissie Particuliere Onderwijsinstellingen’ in Dutch). The Disputes Committee’s decision is binding.
For any questions contact our Compliance Officer via firstname.lastname@example.org
We work on the principle that complaints are handled confidentially, and that individuals are only made aware of the complaint if it is deemed necessary.
Please send us your complaint using the online form below.